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Customer Service and Telephone Skills Training

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Customer Service Level 2 - £64.99+VAT

You complete two core units:

  • Communicate using customer service language.
  • Follow the rules to deliver customer service.

You also take 20 credits’ worth of optional units. You choose at least one unit from each of four groups:

  • Impression and image group.
  • Delivery group.
  • Handling problems group.
  • Development and improvement group.

Telephone Skills - £29.99+VAT

  • Contribute to the development of a strategic plan.
  • Design business processes.
  • Manage strategic change.
  • Provide leadership and management.