Management Training

A combination of mandatory and optional units are chosen from the list below.

• How can you get the best performance from the team?
• The Six Major Skill Sets of management.
• SMART Targets.
• How to give clear instructions.
• The importance of using numbers to clarify the message.
• The proper and improper use of humour.
• How to handle difficult people.
• Don’t get emotional, use only factual language.
• Prepare your message in advance.
• Distinguish between reasons and excuses.
• When to compromise and when not to.
• Action plan.
• Time and task management training.
• Use the ‘deadline’ and the ‘value’ of the task to prioritise properly.
• Distinguish between ‘busy-work’ and being ‘productive’.
• The P List: Planning, prioritisation, preparation and prevention.
• Handling interruptions and distractions.
• Proper delegation.
• How to better concentrate and focus.
• Positive team atmosphere.
• How to keep the conversations productive.
• The five-part continuous improvement formula.
• The opposing five-part failure formula.
• How to give constructive criticism.
• Turning negative situations into positive.